At Kaleem Store, we take pride in delivering premium quality Saudi imported dates including Ajwa, Amber, Mabroom, and Sukkari. Every order is carefully inspected and securely packed to maintain freshness and quality.
Because dates are a perishable food item, our refund and exchange policy is designed to ensure fairness and hygiene standards.
Exchange Policy
We offer exchange only in the following cases:
- You received the wrong variety of dates.
- The product was damaged during delivery.
- The item delivered does not match your confirmed order.
To request an exchange, please contact us within 48 hours of delivery and provide:
- Your Order Number
- Clear pictures of the product
- Brief explanation of the issue
Email us at:
Once your request is approved, we will arrange a replacement shipment as soon as possible.
Refund Policy
Refunds are only issued if:
- The product is out of stock and cannot be replaced.
- An exchange is not possible after review.
Approved refunds will be processed within 5–7 business days to the original payment method.
Important Notice
- Opened, used, or partially consumed products are not eligible for refund or exchange.
- Requests made after 48 hours of delivery may not be accepted.
- Products must remain in their original packaging.
At Kaleem Store, your satisfaction matters to us. We are committed to providing authentic, high-quality Saudi dates with honesty, care, and professionalism.
Thank you for trusting Kaleem Store.